Frequently Asked Questions:

Colorways are repeatable, but we do not have dye lots.  The dyeing process is not mechanized, so there will be variations within Colorways.  This is also what makes hand dyed yarn so beautiful and unique.  Every effort is made to accurately represent colors in photos.  We will also be offfering spontaneous and one of a kind creations.

Yes, if you are not thrilled with any LVY product you receive, we allow up to thirty days to return the item for a full refund, minus shipping costs.  Items must be in original packaging, undamaged and in its original state.

Contact us for special orders.  There are no refunds for special orders, all sales are final.

Hand dyed yarn may bleed the first few washes.  Hand wash cold, and dry flat.  Superwash is machine washable use gentle cycle, cold, and dry flat.

For in stock items allow 3-5 business days to process.  Special orders allow 4-6 weeks to process and ship, but every effort will be made to ship all orders at the earliest possible time.

If your order has not shipped, contact us within 24-hours and we will issue a refund less a order processing and package handling fee of $4.00.

Your yarn will arrive in a skein.  Please ensure you understand how to properly wind your yarn by hand or using a swift.  There are plenty of how to videos on the internet for guidance.

Absolutely, we will be offering spontaneous and one-of-a-kind creations, so ensure you check back frequently.

Yes, type "Gift Card" in our search link.